What this policy covers
This policy explains what information Model City Tree Service collects when you visit this website or call our crew line, how we use it, and the choices you have. It applies to this website and to phone conversations about tree work.
Information you give us
When you call, you may share your name, phone number, the address of the property, details about the trees and photos you send by text. We use this only to schedule visits, prepare quotes, do the work, prepare permit paperwork you ask for, and follow up about the job.
Information collected automatically
Like most websites, this site's hosting may record basic technical data such as your IP address, browser type, the pages you view and the time of your visit. This data helps keep the site working and secure. This website does not ask you to create an account.
Fonts and maps from other services
Pages load fonts from Google Fonts, which means your browser contacts Google's servers. Maps on the contact and area pages load only when you click to show them, and then the map provider receives the request. Their own privacy policies apply to that data.
How we share information
We do not sell your personal information. We share it only when needed to do the work you asked for, for example with a city arborist office for a permit you asked us to prepare, with the utility when service has to be disconnected for safe work, or when the law requires it. On a busy storm night, if we forward your call to another local tree company, that company receives your call directly.
How long we keep it
We keep job records, including addresses, photos and quotes, as long as needed for the work, for follow-up questions you may have, for tax and business records, and as the law requires.
Your choices
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Call the crew line and tell us what you would like done.
Children
This website is meant for adults arranging tree work. We do not knowingly collect information from children under 13.
Changes to this policy
We may update this policy when our practices change. The date at the top shows the latest version.